Your order,
delivered with care.
Delivery to a 2Shop by Chronopost pickup point or to your home by Colissimo, with transparent delivery times and a hassle-free returns policy.
Choose what works for you.
We ship from Gisors (27), France. The times shown are observed under normal conditions, excluding public holidays and busy periods.
From your order to your door.
All orders placed before 12pm are processed the same day (Monday to Friday, excluding public holidays).
Order confirmed
You receive a confirmation email with a summary of your order.
Preparation
Your parcel is carefully prepared at our premises in Gisors (27), France, same day where possible.
Dispatch
A tracking email is sent as soon as your parcel leaves with the carrier.
Delivery
Your order arrives. If anything goes wrong, our team is available by email.
We are here for you after delivery.
You have 14 days from receipt to return an item. Simple, no questions asked.
Return process
To initiate a return, write to us at the address below with your order number and the reason for the return.
- Item in its original condition, unused
- Packaging intact if possible
- Refund within 5 to 10 business days
Size exchanges
Harnesses, leads, accessories: if the size does not fit, we organise the exchange at no extra charge.
- Free exchange for same reference, different size
- Return postage at your expense
- New parcel dispatched on receipt of the returned item
Our team replies within 24 hours.
Lost parcel, damaged package, pickup point not found: we handle it with you.