Trouvez rapidement une réponse à vos questions.

Orders ship within 2–3 business days. Free delivery from €49 in metropolitan France. Shipping to Europe and beyond available.

14 days to change your mind on unused products. Our returns policy details the terms.

Our long training courses (mantrailing, zoopharmacognosy) are by registration. A question before booking? Write to us.

We accept several payment methods, including credit cards, PayPal, and bank transfers. For bank transfers, it is strongly advised to send a proof of transfer or to execute an instant transfer* to expedite the processing of your order. 

*SEPA instant transfer, also known as "instant payment," allows for real-time bank transfers, available 24/7, between bank accounts within the SEPA European area. Please consult your bank for more information.

Our products are guaranteed according to the manufacturer's policy. This warranty only covers malfunctions related to the manufacturing process. It does not include damages from the regular use of the items, which do not constitute a reason for warranty and fall under the standard use of an item.

If your order has not yet been processed or shipped, it is certainly possible to modify it. Please contact us as soon as possible so we can make the necessary changes. If the order has already been processed or shipped, we, unfortunately, will not be able to make any modifications.

Yes, we ship to many countries. Shipping costs and delivery times may vary depending on the destination.